Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

Date

Authors

Debnath, Roma Mitra

Publisher

The TQM Journal

Description

p.14-29.

URI

http://www.emeraldinsight.com/doi/abs/10.1108/TQM-10-2011-0064
http://localhost:8080/xmlui/handle/1/1002

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