Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

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dc.contributor.authorDebnath, Roma Mitra
dc.contributor.authorShankar, Ravi
dc.date.accessioned2017-09-22T06:58:10Z
dc.date.available2017-09-22T06:58:10Z
dc.date.issued2014
dc.descriptionp.14-29.en_US
dc.identifier.issn1754-2731
dc.identifier.urihttp://www.emeraldinsight.com/doi/abs/10.1108/TQM-10-2011-0064
dc.identifier.urihttp://localhost:8080/xmlui/handle/1/1002
dc.language.isoenen_US
dc.publisherThe TQM Journalen_US
dc.relation.ispartofseriesVol. XXVI;Issue 1
dc.titleEmerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter designen_US
dc.typeArticleen_US

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